Our Promise

At SamShop, your satisfaction matters. If something isn't right with your order — whether it arrived damaged, defective, or simply isn't what you expected — we're here to make it right.

How Returns Work

Return Eligibility

To be eligible for a return, please make sure that:

• The request is made within 14 days of the delivery date.
• The item is unused, unopened, and in its original packaging.
• You have proof of purchase (order number or receipt).

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless damaged or defective on arrival:

• Opened or used personal care products (soaps, deodorants, sprays)
• Items marked as final sale or clearance
• Gift cards

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–7 business days. Please note that your bank or card provider may take additional time to reflect the refund.

Exchanges

If you'd prefer an exchange instead of a refund — for example, a different size or variant — let us know when you contact us, and we'll do our best to accommodate your request based on availability.

Return Shipping Costs

Unless the return is due to our error (damaged, defective, or incorrect item), the customer is responsible for return shipping costs.